NBN setup service · Penrith & Western Sydney
New connection, moving house, switching providers or chasing a dropout that won’t quit — Glue IT matches you to the right nbn™ plan, configures the router on site, and stays on the end of one phone number when something’s wrong. No offshore call centre. Plans from $68/mo.
What we help with
Most people find us at one of four moments. Whichever one you're at, the job is the same for us: get you connected properly and keep it that way.
Moved into a new home or office, or the premises has never been connected? We check what nbn™ technology is available at your address, order the service, and get you online — router configured and tested before we leave.
Taking your service to a new address is one of the most common things people get stuck on. We arrange the relocation, line up the connection at the new place, and keep the downtime between addresses as short as possible.
Stuck on a slow plan, a call centre that never picks up, or a bill that keeps creeping up? We move you across cleanly, keep the changeover tidy, and you deal with a local team from then on — not an offshore queue.
Dropouts, slow speeds, WiFi that won’t reach the back room, or a service that’s just plain down? We diagnose whether it’s the line, the equipment or the WiFi — and fix the part that’s actually broken instead of guessing.
Why go local
Anyone can sell you an nbn™ plan online. What you actually want when the internet is down is a person who knows your setup and can do something about it. That's the whole point of using Glue IT.
We’re based in Penrith and work across Western Sydney. When you book us, you get people who can actually turn up — not a ticket in a queue three states away.
You don’t get posted a box and left to read a leaflet. We set the router up in your home or office, connect your devices, and make sure it works before we go.
If something goes wrong later, you call 1300 458 348 and reach the same team that set you up — people who already know your connection.
No 40-minute holds and no reading a script back at you. You talk to a local who can look at your setup and sort the problem.
Plans & pricing
Residential and business plans on the nbn™, from everyday browsing right up to gigabit fibre. Pick a speed and we'll confirm what's available at your address.
Prices ex GST. Speeds are typical and not guaranteed — actual speed depends on the cabling to your premises, your equipment and network congestion.
For business
Running a busy office, multiple sites or uptime-critical systems? We go beyond a domestic plan with connections built for business.
Fast, reliable connectivity where fixed-line fibre isn't an option — ideal for regional sites and quick deployments.
SLA-backed, symmetric links for teams that can't afford to drop offline mid-day.
Maximum throughput for demanding, data-heavy operations that live and die by their connection.
Common questions
Yes. Moving house is one of the most common jobs we do. We confirm what’s available at the new address first, arrange the relocation of your service, and coordinate the timing so you’re without internet for as little time as possible. Tell us your moving date and both addresses and we’ll line it up.
Both. When we set you up or switch you across, we match you to the right nbn™ speed tier for how you use the internet — you can stay on a similar plan or step up for a busier household or office. Our plans run from a 25/5 Starter at $68/mo up to gigabit fibre; see the full range on the NBN plans page.
It depends on the nbn™ technology at your address and whether the premises has been connected before. A place that’s already been active can often be turned around quickly; a brand-new connection or one that needs an nbn™ technician can take longer. We check your address up front and give you a realistic timeframe before you commit — no vague promises.
We’re a Penrith-based team covering Penrith, Western Sydney and the surrounding areas, and our nbn™ plans are available Australia-wide. The best way to be sure is to give us your address — we’ll confirm exactly what nbn™ technology and speeds are available there. Call 1300 458 348 or send us your address.
Tell us your address and how you use the internet — we'll confirm what's available at your place and sort the setup, router included.