Legal
Privacy Policy
Glue IT (a registered business name of Graham Peter Hand, ABN 69 317 210 850) respects your privacy. This policy explains how we handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
Depending on your dealings with us, we may collect: your name and contact details; your service and installation address; billing and payment details; identity information needed for service or credit checks; and technical information about your service (such as connection and usage data needed to support it).
Why we collect and use it
We use your personal information to provide, connect, bill and support your services; to respond to your enquiries; to meet our legal and industry obligations (including telecommunications record-keeping and law enforcement requests); and to improve our services. Where you've consented, we may also contact you about products and offers — you can opt out at any time. [to confirm] (marketing practices)
How we collect it
Usually directly from you — when you enquire, sign up, or contact support. We may also receive information from carriers and wholesalers to provision and support your service (for example nbn™ carriage via NABIH, and Access4 / Broadsoft for voice), and from credit-reporting bodies where a credit check is relevant.
Who we share it with
We only disclose your information where needed to deliver your service or where required by law — for example to the carriers and wholesalers who provision your service, our payment processor, and our IT/CRM service providers who help us operate. We do not sell your personal information. [to confirm] (full list of processors; and whether any information is stored or processed overseas).
How we keep it safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access — including access controls and encryption of sensitive data — and we hold it only as long as we need it or the law requires.
Accessing or correcting your information
You can ask us for a copy of the personal information we hold about you, or ask us to correct it. Contact us (below) and we'll respond within a reasonable time.
Complaints
If you think we've mishandled your personal information, please contact us first — see our complaints process. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Phone 1300 458 348 · email sales@glueit.com.au. Glue IT, Penrith NSW 2750 [to confirm] (full postal address).