Katoomba · Blue Mountains · NSW
IT Support & NBN Setup in Katoomba
Computer repair, NBN help and business IT for Katoomba and the upper Blue Mountains — from a local team that turns up in person and answers when you call. No offshore hotline, no ticket that vanishes: real technicians who know the mountains, one number to ring.
What we do for Katoomba homes & businesses
Everything tech, under one roof, for the top of the mountains. Here's the short version — follow the links for the full detail on each service.
Computer repair in Katoomba
Slow laptop, failed Windows update, a Mac that won't boot, or a machine full of pop-ups? We diagnose and fix desktops, laptops and Macs for Katoomba homes and businesses — data recovery, virus clean-ups, upgrades and setups.
Computer repairNBN & internet setup in Katoomba
New connection, moving house up the mountain, switching providers, or fed up with drop-outs? We match you to the right nbn™ plan for Katoomba's mix of fixed-line and fixed-wireless coverage, and configure the router on site so it just works.
NBN setupBusiness IT for Katoomba
Cafés, guesthouses, tour operators and shopfronts along Katoomba Street run on tech that has to stay up in peak season. We look after the whole stack — computers, Wi-Fi, EFTPOS internet, email and backups — with one number to call.
Business IT supportNot sure which you need? Tell us what's going on and we'll point you the right way — or see everything across the region on our Blue Mountains page.
Serving Katoomba & surrounds
Katoomba sits at over a thousand metres, and life at the top of the Blue Mountains puts real demands on your tech. Cold, damp winters and the odd power hit are hard on routers and older gear; heritage cottages and thick stone-and-timber walls swallow Wi-Fi; and where fixed-line fibre hasn't reached, fixed wireless does the heavy lifting. We plan around all of it instead of pretending your street is the same as a flat suburban block.
We look after homes and businesses right across the upper mountains — from Leura and the shops along the Mall, out to Wentworth Falls, down to Medlow Bath and the Hydro Majestic end of the ridge, and up to the guesthouses and cafés around Echo Point and the Three Sisters where the tourist crowds — and the pressure on EFTPOS, bookings and Wi-Fi — never really let up.
Katoomba runs on tourism and hospitality, and that shapes the work. A guesthouse needs guest Wi-Fi that reaches every room; a café on Katoomba Street needs its EFTPOS and booking system to stay online through a packed long weekend; a tour operator needs email, payments and phones that hold up in peak season. We build for those realities — and we're only up the Great Western Highway from our Penrith base, with the train line right alongside, so getting a technician to your door is straightforward.
Upper-mountains coverage
- Katoomba
- Leura
- Wentworth Falls
- Medlow Bath
- Echo Point
- Katoomba Falls
- North Katoomba
- Blackheath (nearby)
On-site visits are booked in fixed 60, 90 or 120-minute blocks, quoted up front — no meter running. Plenty of jobs we also sort remotely or over the phone the same day.
Why a local team beats an offshore call centre
When your internet is down or a laptop won't start, the last thing you need is a queue, a script and a ticket number. Here's what you get with a local crew instead.
Someone who can turn up
An overseas hotline can't stand in your Katoomba kitchen or shopfront and look at the actual box. We can. When a job needs hands on the gear, a real technician comes up the mountain.
One number, no runaround
Call 1300 458 348 and you reach people who remember your setup — not a fresh stranger each time who makes you explain it all over again.
Real credentials, not a call script
Glue IT is owned by Graham Hand, a Penrith telecommunications specialist with 20+ years in the trade who wrote the McGraw-Hill textbook on cabling and teaches it at TAFE NSW. The standard your site gets is the one he teaches apprentices.
Plain English, no jargon
We tell you what's wrong, what it'll cost and what we'd do about it in words you can act on — before we start, not after the bill lands.
We know these connections
Fixed-line and fixed-wireless nbn™ behave differently up here. We've set up and rescued plenty of upper-mountains connections and know where the usual trouble hides.
The person who quotes, delivers
Owner-operated means the person who scopes your job is the person accountable for the result — from a single home NBN setup to a full café or guesthouse network.
Katoomba questions, answered
Do you actually come to Katoomba, or is it phone-only?
Both. We travel up the mountain for on-site work — new computer setups, NBN and router installs, business cabling and Wi-Fi — and we handle plenty of things remotely or over the phone when that's faster for you. Tell us the job on 1300 458 348 and we'll say straight away whether it's an on-site visit or a same-day remote fix.
How much does an on-site visit to Katoomba cost?
On-site work is booked in blocks — a 60-minute visit, 90 minutes, or two hours — with a fixed price quoted up front before we leave Penrith, so there's no meter running and no surprises. For a straightforward NBN or computer setup one block is usually plenty; we'll tell you honestly what your job needs.
My NBN keeps dropping out in Katoomba — can you help?
Yes, and it's one of the most common calls we get from the upper mountains. Drop-outs can come from the connection type at your address, ageing in-home cabling, a tired router, Wi-Fi that can't reach a stone or timber-heavy home, or the plan simply being wrong for how you use it. We work through each layer, fix what we can on the spot, and if the fault is upstream we chase the carrier so you don't have to.
Do you look after Katoomba businesses, not just homes?
We do. A lot of upper-mountains businesses — cafés, guesthouses, galleries, tour and hospitality operators — can't afford EFTPOS or booking systems going down when Echo Point is packed. We handle business internet, phones, Wi-Fi that covers the whole floor, email security and backups, all from one local team.
Are you a Katoomba business?
We're based in Penrith, at the foot of the mountains, and Katoomba and the upper Blue Mountains are part of our regular service area — the Great Western Highway and the train line put us on your doorstep. You still get a genuinely local team who knows the region, not an interstate or offshore call centre reading from a script.
Get IT sorted in Katoomba.
Tell us the problem — a slow computer, dodgy NBN, or a business that needs its whole setup looked after — and we'll tell you straight what it takes to fix it.
Glue IT· 1300 458 348 · Penrith NSW 2750 · serving Katoomba & the Blue Mountains